Privacy Policy

At Emirates Net Solutions LLC, we are committed to protecting the privacy and security of our users’ personal data. This privacy policy outlines how we collect, use, disclose, and safeguard information obtained through our site and related services, ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Data: such as names, addresses, contact numbers, and billing information provided during account registration or service requests.
• Technical Data: including IP addresses, browser type, operating system, and browsing behavior on our online platform.
• Service Usage Data: details about your interaction with our broadband installations, network maintenance activities, and customer support engagement.
• Security Information: data collected to protect our network and systems against unauthorized access or cyber threats.

2. Purpose of Data Processing

The personal information collected is used for the following purposes:

• To establish and manage customer accounts and provide requested telecommunications and internet services.
• To maintain and improve the quality and security of our broadband and network services.
• To respond to customer inquiries, complaints, and support requests promptly and efficiently.
• To comply with legal and regulatory obligations.
• To monitor and prevent fraudulent or unauthorized activities on our services.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Performance of a contract with the user or to take steps prior to entering into a contract.
• Compliance with a legal obligation to which we are subject.
• Legitimate interests pursued by Emirates Net Solutions LLC, such as improving service quality and preventing fraud, balanced against user rights.
• User consent where applicable.

4. Data Sharing and Disclosure

We do not sell or lease personal information to third parties. However, personal data may be shared with:

• Service providers under strict confidentiality agreements, to support service delivery and maintenance.
• Regulatory authorities when required by law or for lawful regulatory purposes.
• Law enforcement or other governmental entities in response to valid legal requests or to protect the rights, property, or safety of our company and users.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer required, it is securely deleted or anonymized.

6. User Rights

Under GDPR and applicable data protection laws, users have the right to:

• Access and obtain a copy of their personal data held by us.
• Request correction of inaccurate or incomplete data.
• Request deletion of personal data when retention is no longer justified.
• Restrict or object to certain types of processing.
• Request data portability where applicable.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with an appropriate supervisory authority if they believe their rights have been violated.

7. Data Security

We implement technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data storage, secure communication channels, access controls, and regular security assessments.

8. International Data Transfers

If personal data is transferred outside the UAE, such transfers will be conducted in accordance with data protection laws, ensuring an adequate level of protection through appropriate safeguards.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.

Contact

For any questions or requests regarding this privacy policy or data protection practices, please contact our Data Protection Officer at the following address:

We recommend reviewing this privacy policy periodically to stay informed about how we protect your personal data. Continued use of our site constitutes acceptance of the terms set forth herein.